When will my order arrive?

Please allow an additional 5 days to our usual delivery timeframes as deliveries are currently delayed due to greater demand and capacity limitations being experienced by our shipping partners. 

Standard Shipping: 5-10 business days after dispatch.
Unfortunately, at this time we do not offer express shipping to New Zealand.

*Free Standard Shipping on all order over $120NZD.*

*All orders are dispatched from our warehouse in Melbourne, Australia.*

 

How will I know if my order has been shipped and how do I track it?

Upon dispatch, you will receive a confirmation email containing the tracking details and estimated time of delivery of your order. To track your order click here.

 

What if my order doesn’t reach me?

If you suspect that your order has been lost in transit, please contact us so that we can help locate your parcel.

 

Can I redirect my delivery after it’s been dispatched?

In most cases we are able to issue a redirection request to our couriers. Simply email us with your new delivery address so that we can assist you. Please know that this may take up to 24 hours.

 

How can I purchase 2XU products outside of New Zealand?

You can find a complete list of our international distributors here.