SHIPPING AND TRACKING

When will my order arrive?

Please allow an additional 5 days to our usual delivery timeframes asย deliveries are currently delayed due to greater demand and capacity limitations being experienced by our shipping partners.ย 

Standard Shipping: 5-10 business days after dispatch.
Unfortunately, at this time we do not offer express shipping to New Zealand.

*Free Standard Shipping on all order over $120NZD.*

*All orders are dispatched from our warehouse in Melbourne, Australia.*

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How will I know if my order has been shipped and how do I track it?

Upon dispatch, you will receive a confirmation email containing the tracking details and estimated time of delivery of your order. To track your order click here.

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What if my order doesnโ€™t reach me?

If you suspect that your order has been lost in transit, please contact us so that we can help locate your parcel.

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Can I redirect my delivery after itโ€™s been dispatched?

In most cases we are able to issue a redirection request to our couriers. Simply email us with your new delivery address so that we can assist you. Please know that this may take up to 24 hours.

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How can I purchaseย 2XU products outside of New Zealand?

You can find a complete list of our international distributors here.

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