CONTACT US

RETURNS AND EXCHANGES 

If you would like to make a return or an exchange for you online order, please send us an email and we can sort the process out for you.

Full returns and exchanges information can be found here 

Full warranty claims policy can be found here  

GENERAL ENQUIRIES 

Email us at nz@2xu.com 

If you would like to make an enquiry, please provide your order number and/or any other details, we will get back to you as soon as possible. 

Our office hours are: AEST

Monday to Friday | 9.00am-5.00pm

For enquiries sent over the weekend, please allow until the following week for us to resolve your query. 

TRACKING 

If you need to track an online order, please check your "Shipping Confirmation" email for your tracking number and to "Track Your Package". 

Alternatively, you can visit Australia Post's Tracking Page here  and copy paste your tracking number from your "Shipping Confirmation" email to check it's progress.  

WHOLESALE ENQUIRIES 

For all wholesale enquiries you can contact us at wholesale.nz@2xu.com