Return Policy
GENERAL RETURNS INFORMATION
Our change of mind policy applies in addition to, and does not affect your rights, under the consumer guarantees which apply under the Australian Consumer Law. 2XU has a strict Customer Return Policy and Procedure to ensure that each item is dealt with quickly and professionally.
- Items purchased online, please email: nz@2xu.com
- Items purchased from a 2XU authorized partner, must be returned to the store of purchase.
We will allow a change of mind return for refund, provided that the item in question is:
- A full price item purchased at nz.2xu.com
- Returned within 30 days of purchase
- In original purchased condition with tags attached
- In original & undamaged packaging
- Has not been worn
- Not socks; and
- Not damaged in any way
We're happy for you to try on clothing to see if it fits, for hygiene reasons you must wear your own underwear underneath the garment.
- All Items with a ‘Final Sale’ disclaimer cannot be returned for change of mind reasons. These items are only eligible for return if they are faulty.
- IMPORTANT -* 2XU takes no responsibility for returned items that do not reach us or are damaged in transit. Please take care in wrapping your return item/s safely and securely.
Please note, all returns must be shipped via NZ Post, there is no customer access at our warehouse.
REFUND
We are happy to offer a full refund on all full priced items, excluding socks, for up to 30 days from purchase provided the items meet the above requirements.
Once we have received your return, we will assess your returned item/s to ensure they comply with our returns policy. Refunds will be processed within 10 business days. (Allow for longer during peak event and sale periods). Refunds will be credited back into the original account of payment.
Item/s that were bought during a sale or discount promotion will be refunded for the amount paid for the item i.e. the listed price for that item at time of order less the discount applied.
OUTLET & FINAL SALE ITEMS
All items marked with a final sale disclaimer cannot be returned for change of mind reasons. No returns or exchanges will be accepted on final sale items, unless covered under our Warranty Policy.
Once we have received and confirmed the returned products comply with our returns policy, refunds will be processed within 10 working days. Refunds will be credited back into the original account of payment.
If you have selected to exchange your item, your new order will be shipped upon receipt and inspection of your exchange item.
How do I make an online return?
Please Note: Online returns can NOT be processed in store. You can submit your return inquiries at nz@2xu.com
How do I make a return purchase in store?
Please Note: Online returns can NOT be processed in store.
Our change of mind policy does not apply to garments which are sold as samples or seconds. Final Sales items are not eligible for exchange or return.
Our change of mind policy applies in addition to, and does not affect your rights, under the consumer guarantees which apply under the Australian Consumer Law.
How do I make a return if I have moved overseas?
If you would like to organise an international return, please contact our customer care team nz@2xu.com for further information.
When will my purchase be refunded?
We will process your refund as soon as we’ve received and inspected your return and confirmed it complies with our returns and exchange policy. You will receive an email confirming that your refund has been processed, and the funds will appear in original account used to make the purchase within 7-10 business days depending on your bank.
I think my item might be faulty on arrival?
Our change of mind policy applies in addition to, and does not affect your rights, under the consumer guarantees which apply under the Australian Consumer Law. If you believe that you have received a faulty item, please submit a request at nz@2xu.com
How do I exchange an item?
Please reach out to our service team at nz@2xu.com for any exchange requests.