Our change of mind policy applies in addition to, and does not affect your rights, under the consumer guarantees which apply under the Australian Consumer Law. 2XU New Zealand is no longer accepting online exchanges. Click here for full change of mind returns policy.
2XU has a strict Customer Return Policy and Procedure to ensure that each item is dealt with quickly and professionally.
- Items purchased online must be returned via the online return portal
- Items purchased from a 2XU authorised partner, must be returned to the store of purchase.
We will allow a change of mind return for refund, provided that the item in question is:
- A full price item purchased at nz.2xu.com
- Returned within 30 days of purchase
- In original purchased condition with tags attached
- In original & undamaged packaging
- Has not been worn
- Not underwear or socks; and
- Not damaged in any way
*Clearance & Sale items are final sale
We're happy for you to try on clothing to see if it fits, for hygiene reasons you must wear your own underwear underneath the garment.
**IMPORTANT** - 2XU takes no responsibility for returned items that do not reach us or are damaged in transit. Please take care in wrapping your return item/s safely and securely.
We are happy to offer a full refund on all full priced items, excluding underwear and socks, for up to 30 days from purchase provided the items meet the above requirements.
Once we have received your return, we will assess your returned item/s to ensure they comply with our returns policy. Refunds will be processed within 10 business days. Refunds will be credited back into the original account of payment.
Item/s that were bought during a sale or discount promotion will be refunded for the amount paid for the item i.e. the listed price for that item at time of order less the discount applied.
CLEARANCE & SALE ITEMS
All items marked clearance are final sale. No returns or exchanges will be accepted on clearance items, unless covered under our Warranty Policy.
Once we have received and confirmed the returned products comply with our returns policy, refunds will be processed within 10 business days. Refunds will be credited back into the original account of payment.
How do I make a return if I have moved overseas?
We offer free returns within Australia. If you would like to organise an international return, please contact our customer care team at firstname.lastname@example.org to organise. Please note; return shipping cost will apply to international returns, unless your return is under Warranty policy.
When will my purchase be refunded?
We will process your refund as soon as we’ve received and inspected your return and confirmed it complies with our returns and exchange policy. You will receive an email confirming that your refund has been processed, and the funds will appear in original account used to make the purchase within 7-10 business days depending on your bank.
I think my item might be faulty on arrival?
Our change of mind policy applies in addition to, and does not affect your rights, under the consumer guarantees which apply under the Australian Consumer Law. If you believe that you have received a faulty item, please submit a request under our warranty for return or exchange via our returns portal.
How do I make an online return?
To organise a return of an online purchase, please fill in the form below: