Frequently Asked Questions

Not right now — we don’t currently offer gift cards online.

We know they make great gifts, and we’re hoping to have them available online in the future. Stay tuned!

At the moment, we don’t have any 2XU stores in New Zealand — but you can still shop the full range online!

We’re always looking to grow, so hopefully we’ll be closer to you in the future.

We don’t have a phone line at the moment, but we’re happy to help in a couple of easy ways:

Email: Send us a message at nz@2xu.com

Heads up: During busy times like sales or holidays, it might take up to 2 business days for us to get back to you. We appreciate your patience—our team’s working hard to reply to everyone as quickly as we can!

A quick note: Sending multiple messages won’t speed things up (we reply in the order we receive them).

You can check out all our current deals on the offers page.

And if you want to be the first to know about exclusive discounts, be sure to sign up for our emails — we’ll keep you in the loop!

If you are receiving emails from us and want to opt out, just hit the unsubscribe link at the bottom of any email.

If you run into any trouble or need a hand, feel free to drop us a line at nz@2xu.com and we’ll help you out!

If you paid with PayPal, you can get a full or partial refund as long as it’s within 180 days (about 6 months) of your payment.

If it’s been longer than 180 days, no worries — Send us a message at nz@2xu.com and we’ll help you sort it out!

If you’re interested in wholesale opportunities, just drop us an email at wholesale.nz@2xu.com and we’ll be happy to chat!

Totally! Check out our teams page to see what’s possible, and if you want to personalise your gear, just shoot us an email at custom.au@2xu.com — we’d love to help!

Want to be the first to hear about new stuff, releases, and special offers? Sign up here and we’ll keep you in the loop!

We’re a world-leading performance compression brand that’s here for everyone — whether you’re just starting out or training like a pro. Think of us as your go-to for gear that helps you perform, prepare, and recover better.

Founded in Australia back in 2005, our name is pronounced “Two Times You” — because we’re all about helping you be the best version of yourself.

Our scientifically tested gear is trusted by top athletes around the world as well as everyday fitness lovers. 2XU’s compression wear is designed to help you feel great before, during, and after workouts — helping prevent injury and speed up recovery.

To update your address, email address or phone number, click on the Account icon in the top right corner, log in to your account, then edit your details underneath ‘Account details’

To find out about what's new, upcoming, and on sale, you can sign up to be notified by us via email and SMS here.

If your order is missing an item, includes a damaged product, or you have any other concern, please don't hesitate to contact us at nz@2xu.com We’ll get back to you as soon as possible.

To help us assist you more efficiently, please have your order number ready when you reach out. We’re committed to resolving your issue quickly and thoroughly.

To redeem a promo code, simply enter it at checkout in the "Discount Code" field, located beneath the items in your cart.

If your code isn’t working, here are a few common reasons why: It may be used alongside another offer (only one promo per order is usually allowed)

The code might be entered incorrectly — promo codes are case-sensitive. Your order may not meet the eligibility criteria for the promotion

For full details, please refer to the promotion terms and conditions.

If everything looks correct and you’re still having trouble, feel free to contact us at nz@2xu.com— we're happy to help!

We accept payment from Visa, Mastercard, Amex, PayPal, After Pay, Shop Pay, Google Pay, Union Pay and Apple Pay.

Yes, your billing and shipping addresses can be different. However, both addresses must be located within New Zealand

Please double-check that the shipping address is correct and where you’d like your order delivered. Once an order is placed, we may not be able to make changes—so we recommend reviewing all details carefully at checkout.

If your order was cancelled due to a payment issue, please note that your bank doesn’t share specific reasons for declined payments with 2XU. For privacy and security reasons, you’ll need to contact your bank directly to resolve the issue.

In the meantime, you can: Try placing your order again using a different card.

Double-check that your payment details are correct.

Ensure you're shipping to a residential address within Australia.

If the issue continues, feel free to contact us at nz@2xu.com — we’re here to help you get your gear!

If you’ve just placed an order and realized there’s a mistake, please contact us at nz@2xu.com as soon as possible. We’ll do our best to make any changes before your order is processed.

However, once your order has been processed and confirmed by 2XU, we’re unable to cancel or modify it. In that case, you’ll need to wait for your order to arrive and then request a return for an exchange or refund.

If you sign up for an account with us, then you can keep track of your recent orders via our website in your account.

If you don’t have an account with us, you can search your email history for the order confirmation email. Don’t worry if you can’t find your confirmation email, you can always give us a shout, and we’ll help you out.

A promotion code may not work for a variety of reasons including: Code has reached its expiration date, the code has been used before or is single use only, the user is on the incorrect 2XU website.

If you are experiencing problems with any promotional codes please email nz@2xu.com, and we will be able to assist with any queries.

If it’s your first time trying on compression you may find putting them on a bit more of a workout than you expected.

Our Compression Tights have a graduated fit with the firmest part being at the ankle to improve blood flow circulation. This means they will be firm to put your foot through the ankle, and then continue to pull the excess up the leg.

Ensure the fabric is gradually pulled up your legs to avoid having fabric sagging down at the crotch which may cause discomfort.

If you’re putting on Compression Tights with bare feet, your skin will have more friction resistance. If experiencing difficulties, we recommend putting socks on first to help the fabric slide over your feet.

Your Compression Tights should feel form-fitting through your thighs, hips and waist.

You should be able to notice compressive pressure throughout the entire garment from ankle to waist without feeling restricted in your range of motion.

The waistband should feel comfortable and supportive, but not digging in.

We identify 4 different levels of compression, which include: 

Mild - suitable for low intensity and low-impact activities (ie. walking or yoga) (15-20 mmHg)
Moderate - suitable for both low and high intensity activities (ie. running or training) (20-23 mmHg)
Firm - suitable for high intensity and high-impact activities (ie. HIIT or cross-fit) (23-25 mmHg)
Extra Firm - suitable for recovery and post-activities (25-28 mmHg)

For more in-depth information, please click on the following link: Compression Technology (2xu.com)

To keep your compression tights in top condition and extend their lifespan, follow these care instructions:

Wash in cold water with like colours as soon as possible after each use to remove sweat.

Hand washing is ideal, but a gentle or delicate cycle in the washing machine is also suitable.

Avoid leaving garments in the washing machine for extended periods after the cycle ends.

Do not tumble dry – heat can damage the fabric’s elasticity.

Hang to dry in a cool, shaded area away from direct sunlight.

Avoid bleach, fabric softeners, and dryer sheets as they can break down the compression fibers.

Do not iron.

Our fabrics and knit structures are designed to be durable, but proper care is essential to maintain their performance and compression benefits over time.

Compression should be firm and supportive to provide muscle stability and circulation benefit, however it’s important that you are comfortable.

If downsizing, you can expect that the garment will provide greater compression power, however it’s important that the waistband isn’t digging in, restrictive and still provides full coverage – we don’t want them to be sheer and see-through!

If you were to upsize, you would expect that it will be easier to get the Compression Tights on and likely more comfortable, however may not be applying the same pressure compared to true sized tights. Be mindful you will want to avoid having excess fabric which would be moving around potentially contributing to chafing or requiring you to frequently pull them up/adjust the fit.

Compression Tights are very versatile which will provide benefits for warm-up, during active use, recovery, injury management, travelling and medical needs. Refer to each product page to understand which product is best suited for your needs. The longer you wear compression the better the muscle support and circulation, but if you experience any discomfort, we recommend removing them for a period of time.

Please use the size charts available to make an informed decision.

The size charts are there to assist you to select an appropriate size.

We have a various number of different charts for female, male and youth product types.

You can find a relevant size chart on the page of the product you are interested in.

The chart is located next to the size grid selection

2XU will do our best to recommend when sizing up or down in a particular style, this is denoted in bold writing on the web page of the product.

Research has found that true sports compression can reduce the risk of injury, improve performance and speed up recovery.
Our tights are made from premium, durable yarns that hold muscles in place. They have a graduated profile to encourage blood flow to your muscles and therefore go beyond your standard pair of tights.

It is a measurement of pressure and stands for millimeters of mercury.

Avoid using in chlorinated pools.
Do not leave Wetsuit out in the sun.
Avoid smooth side of Wetsuit coming into contact with anything abrasive.
Thoroughly rinse Wetsuit with fresh water after use.
Hang Wetsuit on smooth round surfaces like a suit coat hanger.
Turn Wetsuit inside out to promote faster drying.

Your satisfaction is our first priority at 2XU. If an item isn't quite right for you, it can be returned for a refund or an exchange by contacting us at nz@2xu.com

To be eligible, items must be:

1. Unused and in original condition.

2. In original packaging, with tags and care instructions attached.

3. Returned within 30 days of receiving your order.

Please note: Final Sale and clearance items cannot be returned for change of mind. Final Sale items are clearly marked just below the “Add to Cart” button on the product page.

Our Free and Easy Returns Process:

If an item isn't quite right for you, it can be returned for a refund or an exchange by contacting us at nz@2xu.com

• Provide your order number
• Tell us why you are returning an item.
• You will receive a FREE return label via email.
• Take your package to your local post office or red post office box.

Returns can take up to 10 business days to be received by our warehouse, inspected and processed by our team.

Oh no! We are sorry to hear this - if you believe your product is faulty or damaged, please email nz@2xu.com .

In your email, be sure to include:

1. Your order number.

2. A clear photo of the damage.

3. A brief description of the fault.

Our friendly customer service team will review the information and guide you through the next steps.

All final sale and clearance items are not eligible for return due to change of mind.

To help you make an informed decision, a clear notice in bold writing appears directly beneath the product's size grid on items that are non-returnable for change of mind reasons.

2XU offers free returns from New Zealand to warehouse for change of mind returns, provided the items meet their return policy requirements.

Online orders cannot be returned or processed in-store.

To return your online purchase, please contact us at nz@2xu.com, and our team will guide you through the return process.

Once your refund request has been received, we’ll usually authorise it within 2 business days.

After that, your bank or payment provider may take 5–10 business days to process the refund and return the funds to your account.

For more details, please check out our Warranty, Returns and Refunds page.

Orders are typically processed within 2 business days at our dispatch centre. Once dispatched, your order will be delivered by Australia Post or NZ Post.

Estimated shipping times:

Standard Delivery: 7-12 business days*

*Shipping times may vary depending on your location and any delays with postal services.

Please note: During major sale periods, it may take up to 5 business days for your order to be dispatched due to higher volumes. 

Standard Shipping: 5-10 business days after dispatch.

Unfortunately, at this time we do not offer express shipping to New Zealand.

$120NZD or under? Standard shipping is charged at a flat rate of $15

Free Standard Shipping on all order over $120NZD. All orders are dispatched from our warehouse in Melbourne, Australia.

*2XU no longer offers free shipping on all Crew member purchases. We're pleased to offer free standard shipping on orders over $120NZD.

Sign up to our newsletter to be the first to know about any current promotions.

Sometimes, there can be a delay in getting your parcel to you. If you have not received your order within 10 business days, please email us at nz@2xu.com so we can help investigate and do everything we can to get your gear to you.

You are also able, as the receiver, to enquire about your parcel with NZ Post for confirmation of shipment. They are able to advise you status of the shipment and will be able to identify any unusual tracking movements.

We are all available to help you the best we can!

Unfortunately, as we currently do not have a store in New Zealand you are unable to click and collect your order. If you need your order ASAP, please reach out to our customer service team at nz@2xu.com and we will assist where possible.

You’ve reached our New Zealand website, which only ships to addresses within New Zealand.

While 2XU products are available worldwide, orders must be placed through the website specific to your country of residence.

To shop internationally, please visit the appropriate 2XU website for your region.

All the orders are dispatched from Australia

Our partnered courier is Australia Post and NZ post.

Once your order has been shipped, you’ll receive a shipping confirmation email that includes your tracking number. You can use this number to track your delivery on the Aus Post or NZ post tracking portal.

We totally get that things change, and we’ll do our best to help!

If your order hasn’t started processing yet, we might be able to update the address—just reach out to us as soon as possible. Once it's in the system though, we unfortunately can’t make changes, as noted during checkout.

If it’s already on the way, the best option is to redirect your parcel through the courier account. It’s quick and easy!

We endeavor to dispatch your order as soon as possible, but we cannot guarantee delivery by a certain date. You will be given courier details to track your delivery.

If you believe your item is faulty, please contact our Customer Service team at nz@2xu.com

In your email, be sure to include:

1. Your order number

2. A detailed description of the fault

Our team will respond with a claims form, which must be fully completed. Once submitted, your claim will be assessed by our team.

Please note: We reserve the right to inspect the product and determine the cause and outcome of the claim.

For products purchased in-store, please return to the original place of purchase to initiate your warranty claim. A proof of purchase (receipt) will be required.

Yes — your 2XU performance swimming wetsuit is backed by a two-years warranty covering manufacturing defects and material faults from the date of purchase.

How to make a claim:
If you purchased your wetsuit in-store, please return it to the original place of purchase with your receipt to begin your warranty claim.

Our team will assess the claim and determine the outcome. We reserve the right to inspect the product to confirm the cause of the fault.

Warranty exclusions:
Your wetsuit warranty will be void if damage is due to improper care, including:

Exposure to chlorine

Exposure to extreme heat or direct sunlight

Contact with abrasive or damaging substances (e.g. Petroleum Jelly, Vaseline, Paw Paw ointments)

General wear and tear or user-related damage (e.g. rips, split seams)

2XU does not repair or replace items showing signs of misuse or inadequate care.

However, if a major fault is found and covered under warranty, 2XU will cover all shipping and repair costs.

At 2XU, we stand by our products, so you can feel confident that your purchase is covered by our 12 month product guarantee.

To claim warranty on an item, you must have the original receipt or online order details from which the garment was purchased.

Our warranty has you covered for 12 months from the date of purchase, when purchased from 2XU. If your product was purchased from a 2XU authorized retail partner, please contact the partner to make your warranty claim.

Where allowed by law, our warranty does not apply to purchases from unauthorized sellers, including unauthorized internet sites.

Please refer to Warranty, Returns and Refunds for more information. If you have any further questions, don’t hesitate to get in touch with our customer service team at nz@2xu.com