Frequently Asked Questions
Customer Care Email
Check most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org
Unfortunately we currently do not offer gift cards online.
Unfortunately we do not have any stores in NZ
We currently do not have a phone number you can call, however you are welcome to chat with us over live chat between 11am-7pm Mon-Fri or you can email us to email@example.com.
If you are recieving emails from us and want to opt out, you can unsubscribe at the bottom of the email, or if there's further concerns please contact firstname.lastname@example.org for assistance.
When using Paypal for online purchaes, it is important to be aware that Paypal transactions can only be partially or fully refunded within 180 days of receiving payment.
Outside of the 6 months, unfortunately refunds to a Paypal cannot be made and you will need to contact Paypal for further information and advice.
We are a world leading performance compression brand, for any level of fitness:
Perform, Prepare & Recover with 2XU.
Established in 2005 in Australia and pronounced “Two Times You”
We are pioneers in Performance Compression
Our scientifically tested garments are worn by global athletes and the everyday fitness consumer
2XU garments are proven to assist how you feel pre/during/post workout, specifically in preventing injury and assisting in recovery.
If your order is missing a product, contains a damaged item, or you have another concern, please contact us and we will get back to you as soon as possible.
To expedite your request, please have your order number available. We will always do our best to accommodate your concern as efficiently as possible.
To redeem a promo code, you can apply this at checkout in the 'Discount Code' tab found under the products you have in your cart.
The common reasons the offer may not be working is if you are applying it in conjunction with another offer, the code is not applied correctly as the system is case senstive, or if your order is not eligible. To check out the promotional terms and conditions please refer here
If you're experiencing promotional issues and everything seems right, please contact us for help!
We accept payment from Visa, Mastercard, Amex, PayPal, Shop Pay, Google Pay, Union Pay and Apple Pay.
The billing and shipping information can be different, however both addresses need to be resided within New Zealand. Please take care to ensure the shipping address is where you want your order to be delivered!
To protect your security and privacy, your bank can't provide 2XU with information about why your payment was declined. Because of this, you need to contact your bank directly to solve these payment issues.
You can try again with a different card, confirming that your details are correct, and that you are shipping to a New Zealand residential address.
If issues persist, please reach out to email@example.com so we can investigate and help you get your gear!
If you realise that you have made a mistake just after confirming your order on the website, contact us as soon as possible so that we can do our best to help make any changes.
Please note that you cannot cancel or change your order if 2XU inform you that it has already been processed, we can only offer a return for exchange or a refund.
Your Compression Tights should feel form-fitting through your thighs, hips and waist.
You should be able to notice compressive pressure throughout the entire garment from ankle to waist without feeling restricted in your range of motion.
The waistband should feel comfortable and supportive, but not digging in.
If it’s your first time trying on compression you may find putting them on a bit more of a workout than you expected.
Our Compression Tights have a graduated fit with the firmest part being at the ankle to improve blood flow circulation. This means they will be firm to put your foot through the ankle, and then continue to pull the excess up the leg.
Ensure the fabric is gradually pulled up your legs to avoid having fabric sagging down at the crotch which may cause discomfort.
If you’re putting on Compression Tights with bare feet, your skin will have more friction resistance. If experiencing difficulties, we recommend putting socks on first to help the fabric slide over your feet.
Core, Force, Light Speed, Refresh Recovery
Although we’ve researched our knit structure and fabrics to ensure they last, it’s important to care for compression garments to give them their longest possible lifetime.
We recommend washing with cold water as soon as possible after each use to ensure sweat is removed from the fabric. Hand washing is most suitable otherwise you may use delicate cycle in a washing machine. Hang to dry and do not use a dryer.
Compression should be firm and supportive to provide muscle stability and circulation benefit, however it’s important that you are comfortable.
If downsizing, you can expect that the garment will provide greater compression power, however it’s important that the waistband isn’t digging in, restrictive and still provides full coverage – we don’t want them to be sheer and see-through!
If you were to upsize, you would expect that it will be easier to get the Compression Tights on and likely more comfortable, however may not be applying the same pressure compared to true sized tights. Be mindful you will want to avoid having excess fabric which would be moving around potentially contributing to chafing or requiring you to frequently pull them up/adjust the fit.
Compression Tights are very versatile which will provide benefits for warm-up, during active use, recovery, injury management, travelling and medical needs. Refer to each product page to understand which product is best suited for your needs. The longer you wear compression the better the muscle support and circulation, but if you experience any discomfort, we recommend removing them for a period of time.
Returns & Refunds
We want to make online shopping as easy as possible this holiday season, so we have increased our returns period to 60 days from the date of the initial purchase for all orders placed from November 13th until Christmas!
Your satisfaction is our first priority at 2XU.
Contact us on firstname.lastname@example.org to initiate a return for your order.
To be eligible for a return, your item must be unused and in the original conditions that you recieved it in with the correct packaging, tags, and care instructions attached. You can see full returns policy here.
Please note: All final sale and clearance items can not be returned for change of mind reasons. All Final Sale items are clearly marked below the ‘Add to Cart’ button on the product page
Oh no! We are sorry to hear this - if you believe your product is faulty, please email email@example.com for assitance.
In your email to our team, please provide your order number and explain why your product is faulty. Our friendly customer service team will guide you through the next steps.
Shipping & Delivery
Our orders will take up to 2 business days to process at our dispatch centre and our delivery partners Australia Post and NZ Post will organise the safe delivery of your order!
Estimated shipping times:
Standard - 8-12 business days *
*Shipping times are subject to courier shipping times and may vary depending on your shipping location and postage delays.
Please note, during sale periods, it may take a little longer for your parcel to be despatched from the warehouse. We aim to despatch packages within 5 business days during our major sale periods.
Spend $99+ and you’ll get free standard shipping.
$99 or under? Standard shipping is charged at a flat rate of $10.00.
2XU no longer offers free shipping on all Crew member purchases. We're pleased to offer free standard shipping on orders over $99. Sign up to our newsletter to be the first to know about any current promotions.
Sometimes, there can be a delay in getting your parcel to you. If you have not received your order within 10 business days, please email us at firstname.lastname@example.org so we can help investigate and do everything we can to get your order to you.
We do not currently offer click and collect options online. However, our team at our 2XU Performance and Outlet stores are happy to hear from you. You can call any store in business hours for stock availability requests. You can find your local store using the link: Store Locator – 2XU
You have reached the New Zealand website and although our products are sold worldwide, we are unable to assist with inquiries from outside of New Zealand.
You can only order products from the website in the country in which you reside.
Please email email@example.com for any faulty / warranty claims. In the email provide your order number and explain why your product is faulty. The customer service team will then reply and send you a claims form that must be completely filled out. Upon completion, the claim will be assessed by our team.
We have the right to inspect claimed damages to items and decide on the outcome and cause of damage.